Question

1: Competency framework usage is the modern best practice in management.

1. What is meant by competency
2. What are the benefits of using such a framework
3. How to develop a competency framework
4. How you are going to apply it to your organization

2: With your study of the theory of Conflict Styles:

1. What are the different conflict styles
2. What is the role of culture in conflict
3. How you can use effective communication in minimizing conflict at your organization
4. What initiatives you can apply to your organization to enhance teamwork.

Answer 1

1.

a.What is meant by competency

competency is something you need to be able to do well in a specific job role,In order to demonstrate competence, workers must be able to perform certain tasks or skills with a required level of proficiency. A competency is broken down into specific skills or tasks.

b.Benefits of a Competency Framework

• Smooth succession planning.
• Tracking learning and development impact on performance
• Linking personal and organizational goals.
• Better recruitment and retention standards.
• Opening up communication channels.

c.How to develop a competency framework

Step One: Prepare

1.Define the purpose 2.Create a competency framework team

Step Two: Collect Information

1.Observe 2. Interview people 3.Create a questionnaire 4. Analyze the work

Step Three: Build the Framework

1.Validate and revise the competencies as necessary

Step Four: Implement

d.How you are going to apply it to your organization:

I am going to apply it to my organization by

• Ensuring that your people demonstrate sufficient expertise.
• Recruiting and select new staff more effectively.
• Evaluating performance more effectively.
• Identifying skill and competency gaps more efficiently.
• Providing more customized training and professional development.
• Planning sufficiently for succession.
• Making change management processes work more efficiently.

2.

a,What are the different conflict styles:

1.Collaborating Style 2. Competing Style 3.Avoiding Style 4. Accommodating Style 5.Compromising Style

b.What is the role of culture in conflict

culture separates people into an in-group and out group based on the criterion of whether or not they share a common culture. According to social identity theory, this division creates the necessary condition for intergroup (intercultural) conflict. The another role is that culture shapes the individual's perception of conflict and how he or she will respond to the conflict.

c.How you can use effective communication in minimizing conflict at your organization

Our communication has to be clear and precise to avoid conflicts. First you have to be very clear what you intend to convey to the other individual. The thoughts must be carefully put into sensible and relevant words for the others to understand well. Never use words which might hurt the sentiments of others and avoid using derogatory sentences. Don’t use too complicated terminologies as the other person might not understand it well.

• Be very clear and straightforward what you expect from the other person
• Communication must not be done with members separately but must be on a common platform so that every one gets the same picture
• Never be loud and always be very careful about your pitch and tone

d.What initiatives you can apply to your organization to enhance teamwork

1. Build up trust and respect
2. Lead by example.
3. Recognize good work
4. Encourage socializing
5. Cultivate open communication
6. Clearly outline roles and responsibilities
7. Organize team processes
8. Set defined goals