Question

Have you ever felt that the things you were being held accountable for were not the greatest priorities? Perhaps, as a customer service rep, you were held more accountable for being late to your shift than for the number of customers that were satisfied by your work. Or as a nurse, the supplies you used were counted but not quality and accuracy of the medical records you handled. Why do you think this might be the case? Why would employees tend to pay more attention and be more careful about those areas that are being tracked? Why might a supervisor initiate or continue controls on less-than-critical areas? Why is this even important? If you have not had this experience, talk with other people you know who have examples you can share. Remember that you must make an original posting and reply to two others to receive full credit for this discussion.

Answer 1

a) I think this is a very common issue were we have been held accountable for something which is actually not a priority in the role that we play. The reason behind this is very simple, in addition to the performance parameters the organization also possess various other parameters which help them evaluate an individual based on their actions and way of work that they do.

b) The organization and the managers actually look for some extra characteristics that actually help them to differentiate an employee in the crowd. Such activities are also given priority because each and every organization possess some basic norms that they need to adhere to.

c) There has been instances were I was actually warned because I was late in filling my timesheets when I was very much new in the industry, gradually I came to know that such activities are actually process based and the managers actually are serious because these activities may seem trivial but may actually play an important role when the manager is discussing the appraisal of any employee.