In: Psychology
Proper face-to-face communication is an important part of our
social skills. Clear and precise communication is necessary for
success in many human endeavors.
In today's society, face-to-face conversations has become less
frequent due to technology such as email, texting and cell
phones.
Avoiding direct contact is a detriment to successful communication.
Failure to miss things such as the sense of approval from facial
expressions can result in missed opportunities.
A face-to-face conversation is an absolute requirement for
collaborating on a business venture or for asking one's boss for a
raise. You wouldn't even consider asking for a job promotion
without doing it face-to-face, would you?
A face-to-face conversation is also useful for having insightful
discussions of mutual interest. Before the telephone was invented
by Alexander Graham Bell in 1876, people had no choice but to get
together when they wanted to have a conversation. Social skills
were enhanced since people were accustomed to the art of
conversation.
Today people are losing their social skills because of the ease of
quick correspondence by telephone, smartphone, email, instant
messaging, and texting.
People call one another when they need a quick answer to a
question, or to schedule or confirm an appointment. People rarely
call one another to have a meaningful conversation. They call to
chat, but nothing that's really serious.
Let's look at the benefits and the techniques of face-to-face
communication. I'll describe methods of having a meaningful
conversation.
The Benefits of a Face-To-Face Conversation
Face-to-face conversations provide the ability to get to know one
another in a way that cannot be achieved remotely.
Visual Feedback:
Body language adds to the verbal communication when having a
face-to-face conversation. There are many clues to how one feels
about the discussion.
Sometimes one can even tell if the other person is not truthful by
the way they handle eye contact. If eye contact is avoided, this
may indicate that they are hiding something or that they are not
being truthful.
However, cultural differences need to be taken into consideration
too. In some cultures it is considered a sign of disrespect for a
young person to make eye contact with an elder.
Nonverbal Communication:
Nonverbal communication is only possible in face-to-face
conversations, such as body language and eye contact. This is
especially helpful for understanding one another in a
relationship.
Hand gestures are very common additional aspect to verbal
communication when in the same room, face-to-face. But this may be
a detriment to the communication if having a conversation with
someone of a different culture.
For example, pointing at something with one finger is considered
rude among Asians. It is similar to our middle finger salute.
Asians usually point using their entire hand.
How Technology Affects Social Interaction
Before computers were used for communication, people used to get
together at community gatherings to discuss public affairs and to
make plans for social activities.
Today, with email, instant messaging, texting, and other methods
of group communication that computer technology provides, people
don’t need to leave the house or office any longer for community or
company meetings.
The technology makes it so easy to communicate that people use it
to share messages on social media sites and to send info via global
mailing lists instead of getting together in real life.
This is part of the new culture we have and it causes people to
lose the ability to function in a face-to-face environment.
Awkward Silence During Lull in the Conversation
Have you ever experienced those awkward moments when there is a
lull in the conversation? When all of a sudden nobody seems to have
anything further to say?
I find it can happen even when the conversation was flowing so
well. But then suddenly nothing new is added and everyone just
seems to go into a trance.
I usually am the one to break the silence when a lull in the
conversation happens. I bring up anything new to talk about that
comes to my mind just to keep the conversation going. The trick is
not to think too much about it. Otherwise a longer period of
silence occurs.