Question

Critically evaluate how the organisation has tried to minimise the conflict in the past. [25%]

Answer 1

When conflicts arises in the organisation,many times they are not prepared to hyandle it. It takes some more careful crafting of policies,as well as genuine self -reaction,to get the team back on the track. These stratagies and plans are :

1.Understand and evaluate emotional responce : When employees have strong emotional reaction to a workplace dispute,their whole internal defence mechanism may resort to a fight. The best strrategy is to communicate with those involved after the anger and upset has dissipated.

2. Be self aware : Be aware who you are, how you deal with conflicts .Not everyone may respond well to your style and there will be times where you may need to adapt and demonstrate better leadership.

3.Consider the view of all parties involved : Ita always important to concider different point of view to avoid conflicts.

4. Get the root of the issue : Sometimes a conflict is a manifestation of a deeper issue,either at the management level or on the ground. Getting to the source ofd the issue and moving beyond it.

5. Implement regular fedback meetings : Consider implementing weekly open sessions for the sole purpose of brainstorming what is working and what is not.This will allow you to address issues when they are small before they escalate.

6. Have the team create an conflict resolution protocol where everyone busy in people tend to accept what they helped to create. Investing the time to create a conflict resolution protocol will play huge dividends in the long run.

7. Have the team adopt guidance : Have your team recognize unaccetable and counterproductive manner of communication and create guidelines.

8. View conflict as an opportunity : Hidden within virtually every conflict is the poitencial tremendous teaching /learning opportunity.