Question

(a) Critically evaluate how conflict can be managed in an organisation, Illustrate your answer with examples from your organisation.  

(b) Using relevant examples from an organisation, critically explain the different stages of group development, clearly distinguishing between formal and informal groups. You should also highlight the salient features differentiating groups from teams.

Answer 1

Here is the answer for your question :-

a) . Critical evaluation of conflict management in organisation : -

- understanding the people responses .

- evaluating the people responses .

- dealing the conflict with leadership traits .

- considering both the parties involved in the conflict .

- knowing the reason for the conflict and finding out the factors that lead to the conflict .

- knowing the psychographic behaviour of the team members  .

- conducting constant meetings with the employees .

- circulation of communication , guidlines to the employees in each and every department .

- resolution and implemantation of guidlines in strategic and consistent way .

-choosing right team member for right position .

these are the various ways for evaluation of conflict management in organisation .

examples :-

example from my organisation , lucy and messi are the two collegues in the same team same department of my company . lucy is quiet silent and she is introvert messi is a open minded and extrovert .

messi makes a lot of jokes on every team member and laughs aloud but lucy doesnt like his behaviour . she feels like she is being bullied so this leads to conflict . lucy goes to her HR and makes a complaint against him .

b) using relevant examples from an organisation  , critically explanantion of differeent stages of group develpoment and clearly distinguish between formal and informal groups. and highlighting the salient features differentianting groups from teams :-

different stages of group development :-

- forming

- storming

- norming

- performing

- adjourning

- forming is the stage where the new group forms and members interact with each other .

- storming is the stage where the members will have a highest chance to conflict with others

- norming is the stage where the membersa form different groups

- performing is a stage where the members behave task oriented and move towards accomplishment of goals

- adjouning is a stage where the members will feel the loss of separation of members of the team

difference between formal and informal groups :-

- formal groups are the groups created by the organisation for compleating the task .

- informal groups are the groups created by the employees by them selves .

- formal groups are well defined .

- informal groups are not well defined .

- the relationship in formal group is professional .

- the relationship in informal group is personal .

salient features differentiating groups from teams :-

- a group consist of a individual who work together in compleating task .

- a team is a group of individuals who joined together who achieve goal .

- the group members are independent .

- the team members are interdependent .

- a group focus on achieving individual goals .

- a team focus on achieving team goals .

- group has only one leader .

- team has more than one leader .

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