In: Operations Management
How does organizational culture impact the change process?
Reflect on your experience dealing with change. Explain whether you are naturally open to change or whether you resist change.
Based on your experience with change, explain how management helped or hindered the change process.
Organizational behavior is an essential part of forming a
holistic understanding of the innate difference between individual
characteristics and how it all comes to play when we interact with
our external environment. In a simpler sense, we can say that
organizational behavior dictates why individuals behave the way
they do and how to recognize the factors that can be attributed to
being the cause, or we can remedy a situation, by making use of our
understanding of individual behavior characteristics.
Organizational behavior is the representation of how well the
culture is understood and observed by the people, this is why
culture has a lot to do with how individuals deal with change.
Personally, I naturally accept a change that the management is
trying to introduce, especially when it concerns the introduction
of new technology or a structural change that is aimed at making
work more efficient. However, I do believe that this is not the
general consensus and I have observed a higher degree of
variability within the behavior exhibited by my own workgroup. Most
of my peers tend to reject the change at the initial stages and
then when it becomes evident that the change is here to stay, they
slowly confirm the prevalent values, without putting in that
necessary effort to create an appreciation for the change. From the
management’s perspective, on the surface, it looks like individuals
have accepted the change, however, there is a large variability
between acceptance and appreciation in this case. Now only do
individuals create an execution where the system becomes
inefficient, but also create a lack of coordination with the
leadership in the later stages of the organizational processes.
This can also be attributed to the management’s lack of
communication and a lack of functional feedback system, where the
individuals do not necessarily feel like it is in their best
interest to raise their concerns, even when they do not show
acceptance of the change, they conform and in my experience, the
management accepts this as change acceptance most of the times the
workforce is involved in a change process. The management has
therefore hindered the process of change by not considering the
impact of change and its acceptance within the individual groups,
and just letting the various teams, supervisors, and the leaders
deal with the challenges in the later stages.
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