Question

3. How can you build and maintain trust?

4. What is the essence of your personality? What must you do to manage your personality type?

5. How and to what extent are you emotionally intelligent? Which aspect of emotional intelligence is most challenging for you? How can you meet that challenge?

Answer 1

3.

Trust is very important in motivating employees to work collaboratively in order to meet the goal. It is very important for the managers to build trust vertically and horizontally. People like to stay and work in an environment where they can trust the colleagues and trust the leader. Success of any task depends on the trust factor.

The relationship between the leaders and followers are based on trust and respect for each other. This relationship is emotional in nature and are considered more important than the scope of employment. This influence the followers to take responsibility, take decisions and give highest level of performance.

Trust is created by interacting with employees, setting expectation, providing regular feedback, asking for feedback, conducting informal meeting, etc. Followers trust plays important role in the leader-follower relationship. Followers give their best when they have trust in each other and the leader. Trust between the followers and leaders makes them to follow the manager and provide support in completion of the task. It helps in relationship building. Followers will be efficient and committed. Followers will share ideas and knowledge in order to work collaboratively. Followers will be loyal and motivated. Trust factors help them to think more about their career and how they can grow in the organization. It makes them goal-oriented and helps in maintaining positive attitude.

Trust can be built if people have positive attitude towards each other’s character and competence. Character of individual is influenced by his or her values and belief and competence is the ability of individual to do something valuable and productive. Competence and character are very important to build trust because a person who is trustworthy however is not capable of performing a task will fail to build trust. and a person who is capable to perform a task however has a bad character will fail to build trust.

Thus, character and competence of individual plays important role in building trust.