Question

The Job Description

Based on her review of the stores, Jennifer concluded that one of the first matters she had to attend to involved developing job descriptions for her store managers. As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR management courses were insufficient to convince her of the pivotal role job descriptions actually play in the smooth functioning of an enterprise. Many times, during her first few weeks on the job, Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company policies and procedures. Repeatedly, the answers were either “Because I didn’t know it was my job” or “Because I didn’t know that was the way we were supposed to do it.” Jennifer knew that a job description, along with a set of standards and procedures that specified what was to be done and how to do it, would go a long way toward alleviating this problem. In general, the store manager is responsible for directing all store activities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store manager’s duties and responsibilities include quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity,

damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazardous waste removal, human resource administration, and pest control. The questions that Jennifer had to address follow.

Questions

4-18. what should be the format and final form of the store manager’s job description?

4-19. is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?

4-20. how should Jennifer go about collecting the information required for the standards, procedures, and job description?

4-21. what, in your opinion, should the store manager’s job description look like and contain?

Answer 1

1. Job Description: A list of Job’s duties, responsibilities, reporting relationships, working conditions and supervisory responsibilities.

Job Identification • Job Title: Store Manager • Job Family: Management • Reports to: Jenifer • Location: Southeastern U.S.A. • Date: 17.04.2015.

Summary • In simply, store manager is responsible for directing all store activities to accomplish the firm’s goal including Bookkeeping, pricing, maintaining HR, maintaining productivity.

Responsibilities & Duties • Control of Labor • Control of Resources (supply and costs) • Quality Control • Store Appearances and cleanliness • Customer Relations • Bookkeeping & Cash Management • Cost Control & Productivity • Damage Control • Pricing • Inventory Control • Spotting & Cleaning • Machine Maintenance • Purchasing • Employee Safety • HR Functions • Pest Control.

Relationship • Reports to - Jeniffer • Supervises - 7 working employees • Works with – Others branch manager and workers • Outside the company – Customer and suppliers.

Standards of Performance • At least make revenue 500000 • Good relationship with customer, reduce the customer complaints to 5 persons in a year.

Job Specification • MBA in HR • Good in Accounting, Financing • Goal focused personality.

2.• Yes, It should be included. That will help the managers and supervisors to remember and focus on standards more frequently as it is a part of job description. The specify standards and procedures in the body of the job descriptions should not be kept separately because both Jennifer and Employees will be better to Incorporating the given standards and procedures

3. There is some methods like- • Interviews • Questinaries • Observations • Diaries/ logs • Websites.

4. I think, it is better to formulate a competency based job analysis. Describing the jobs in terms of measureable, observable, behavioral competencies, that an employee doing that job must exhibit to do the job well. • The competencies can be divided into 3 categories General competencies Leadership Competencies Technical Competencie