Question

How will you incorporate the following service qualities into your e-bikes product offering?

1. Reliability

2. Responsiveness

3. Assurance

4. Empathy

5. Tangibles

Answer 1

Cusotmer excellence is important for any business. Every business need to fulfil the customer requirements or needs. Without customer satisfaction nothing much can be achieved in the business. Here in E-Biking business customer service quality can be improved by adhering below factors.

1. Reliability

2. Responsiveness

3. Assurance

4. Empathy

5. Tangibles

1. Reliability

Any business that should make a comfort and reliable feeling to customers. Reliability is nothing it is an ability to perform the Promised service Effectively and Precisely .in E-Biking business all process, procedure, Safety, Price must be reliable for the customer to make use of it. Sometimes promised terms and conditions will not reach in the business. In E-Biking business Reliable Vehicle selection and Economical cost attracts the customer .Also Safe ride in the bike also add additional customer satisfaction

2. Responsiveness

Every customer need some assistance and support during the use E-Biking service manuals and FAQ in the E-Biking service website will give help them know the frequently faced issues with the solution. Also establishing 24/7 Customer service also will help customer to make best use of E-Biking Service. Without Effective customer service customer satisfaction is never possible.

3. Assurance

Every staff working in the E-Biking product service must share the technical assistance whenever needed for their customer. Building trust in the business is very important in the E-Biking business. Listening to the customer concerns and solving the customer concerns with will help to create more trust .Customer feel confidence and trust with the effective customer service

4. Empathy

Empathy is nothing but caring of customer concerns /Problems and give enough attention to the customers’-Biking business also need this factors to gain more business users. Understand the customer problems ,put yourself on that situation and give the effective solutions for the problem will add more value to customer.Personal caring of customer concerns will benefit to the E-Biking business.

5. Tangibles

Creating good environment to the customer with the help of effective communication channels, different models of the product, Physical facilities which will attract the customer satisfaction. With the help of variety of product customer can have good choice in selecting the product .Giving enough resources for the customer support and assist them in an effective way will take E-Biking business to the next High level in the business.

From all the above five factors will help E-biking business success. Effective Customer service with quality always important for the business growth