Question

In: Operations Management

• Present a scenario where the sender is not clear in delivering a message. • Present...

• Present a scenario where the sender is not clear in delivering a message. • Present a scenario where the receiver has decoded a message incorrectly. • Why are rumors detrimental to a company? • Why are rumors especially harmful in the media? What are ways of eliminating and preventing rumors in an organization? • Listening skills are essential to a good manager. Describe a scenario when you felt you were not heard and it affected the communication process. • Time management sets examples and impacts the organization. What are time management essentials?

Solutions

Expert Solution

  • Present scenario where the sender is not clear in delivering a message.

Doing this involves effort from both the sender of the message and the Reciever.And it's a process that can be fraught with error,with messages often getting misinterrupted by the receipient.When this isn't detected,it can cause tremendous confusion,wasted effort and missed opportunity.

In fact,communication is only successful when both the sender and the receiver understand the key message that the sender is trying to get across.

When you succesfully communicate your message,you convey your thoughts and ideas effectively.But,when you don't the thoughts and ideas you are trying to impart do not necessarily reflect your true meaning,causing a communication breakdown and creating roadblocks that stand in the way of your goals-both personally and professionally.

  • Present scenario where the receiver has decoded a message incorrectly

The Decoding model was first developed by cultural studies scholar "STAURT HALL" in 1973.It offers a theoretical approach of how media messages are produced,dessemiated and interpreted.

For example, since advertisements can have multiple layers of meaning,they can mean be Decoded in various ways and can mean something different to different people.Hall claims that the decoding subject can assume three different positions.

  • Dominant/hegemonic position
  • Negotiated position
  • opposition position

why are rumours detrimental to a company?

The bigger the company -the more iconic the brand -the more persistently it is dogged by rumor and conspiracy theories.Ranging from the gross and absurd to matters only resolved through litigation,false claims against companies have traditionally been spread by word of mouth--somehow travelling coast-to-coast via a friend who told two friends,etc.

we took a look at 10 brands that have faced ongoing viral slander:

  • coca-cola
  • KFC
  • MCDonald's
  • Procter&Gamble
  • Lucent Technologies
  • Starbucks
  • Bank of America
  • Taco Bell
  • Entenmann's
  • Bubble Yum
  • Disney world

*Why are rumours harmfull in the media?What are ways of eliminating and preventing rumours in an organization?

The rumours are harmfull in the Media because the Rumour is an "Instinctual Behaviour" arising at the workplace.

The main causes of Rumours are:

1.Poor communication

2.Pressuirise the management

3.Malintentions of Employees

The three ways of eliminating and preventing rumours in an organization are:

1.Lack of communication is the main cause of rumour prevent it

2.Foster an environment of open and honest communication

3.Keep Employees informed about good and bad news to decrease their need to speculate and contribute to or rely on the office Grapevine.

  • Listening skills are essential to a good manager .Describe a scenario when you felt you were not heard and it affected the communication process.

Yes, te Listening skills are essential to a good manager because verbal communication involves both speaking and listening.In a business Organisation,listening is key to effective working relationships among employers and between management and staff...To improve your listening skills,give the other person your full attention and maintain eye contact.

When you not heard and it will affected the communication process .In modern life is full of distractions like radio,traffic noise,telephones,and laptops which can make it difficult to listen with our full attention.

when we do listen, we can tend to act on "autopilot",nodding and agreeing without really hearing the meaning of the words. We might interrupt,dominate the coversation,or think of what we are going to say next while the other person is talking.We can also be quick to judge,criticize and contradict people if their opinions don't match our own.

  • Time management sets examples and impacts the organisation.What are time management essentials?

Time management is the process of planning and exercising conscious control of time spent on specific activities,especially to increase effectiveness,efficiency or productivity.The Time management impacts the organization more efficiently time is managed by the staff employees of an organization,the more productive and effective the organization becomes.

Responsibility/discipline for enhancing institutional time management which leads to productivity and organizational effectiveness.

The essentials of Time management are as follows :

  • Goal setting.Time management is not a stand alone skill.
  • Prioitisation.The biggest reason that most people struggle with prioritisation is that they start too late in the process.
  • Self-awareness.No two people like to work the same way.
  • Self-motivation
  • Focus
  • Decision making
  • Planning
  • Communication skills.
  • Quetioning and challenging
  • Delegation/outsorcing
  • Coping skills
  • Stress management
  • Working effectively with others
  • Record keeping
  • Organization and filing
  • Patience
  • Forgiveness

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