Question

Successful communication relies on a positive relationship between the sender of a message and the receiver. The response to your message depends on your credibility, which is based on how reliable you are and how much trust you evoke in others. Establishing credibility is a critical step in building business relationships.

Respond to the following:

• Reflect on how you develop and maintain credibility in your workplace.
• Explain the importance of establishing credibility for business professionals. How does a poorly written message impact a leader’s credibility?

Answer 1

I develop and maintain credibility in your workplace by:

• listening to the team members carefully
• teaching and training employees as per the goal of the firm
• taking the accountability of the work of team members
• being honest with the management and the subordinates
• showing respect to the management and to subordinates as well

Importance of establishing credibility for business professionals is:

• the employees can see the professionals as a reliable source of information
• the management can relay on the decision making authority of the business professionals and depend on them completely.
• to build a fair and trust environment in the workplace and to cultivate the same trust in the team members

A poorly written message impact a leader’s credibility in the following manner:

• the receivers of the message will doubt the integrity of the message.
• the impact of a leader on its subordinates will get lost if the message is poorly written
• the leader can lose his/her trust in the subordinates and followers if the message is not well-written.