Case Study 2: A New Incentive System at Lane Automotive
You've been hired by Lane Automotive, a relatively large local
automobile dealer to design a new compensation and incentive system
for several positions that make up the bulk of the firm’s
workforce. These positions are:
15 administrative positions: These positions involve the
day-to-day operational facets of running the dealership—answering
phones, working at the customer service desk, filing paperwork,
pulling records on cars, and so forth. These employees are
currently paid...