Question

Select ONE organisation involved in international logistics and transportation management activities.

I)Very clear identification on the major components of a Balanced Scorecard (BSC) being adopted by the selected organisation.

ii) Very clear discussion on the Balanced Scorecard (BSC) approach beyond traditional financial measures in conducting a strategic logistics analysis.

III) Very clear explanation on the key considerations in designing and implementing a logistics management system practices by the selected organisation.

Answer 1

Answer :

1).

Balance corecard is a metric thta is used to identify and improve the performance of the company. It will basically help in providing a proper feedback. The balance scorecard adopted by DHL is as follows

Learning and Growth

Customers prespective

Financial Performanceand

Business perocess

2).

DHL is the world's leading provider of logistics company with over 30000 employees.It is a ,arket leader and key business partner to its customers. The performance is orcastrated to provide end solutions to the customers. DHL also boasts of using state of the art management system which provides unit level visibility and critical milestones.This allows its customers to have real time information about the shipments across the globel which is supported by a strong technical team.The system works in the following order visibility platform - On - Order - production - At Orgin - In Transit - POD/ Customs - In land - Dc/Point of sale.The support chain strategies has helped to drive down the cost and increase service to the end customer.

3).

Some of the key factors considerations in implementind and designing logistics management system practices by DHL are as follows proper planning, automation of services, creation of customer value, effective warehouse management system, Transportation and analysis to make it better