knowledge management systems. Specifically, (1) find one example of a knowledge management system, (2) identify the...

knowledge management systems. Specifically, (1) find one example of a knowledge management system, (2) identify the provider or vendor, (3) provide the Web site URL, and (4) list the features of the system found that help an organization manage its knowledge. Write up your findings. The number of pages will be indicated by your instructor

Expert Solution

A knowledge management system is reponsible for managing and storing knowledge artifacts.

1) Example- I would like to give example of Freshdesk as a knowledge management system. It is a cloud based helpdesk tool which provides services to customer. It is very easy to create content there which is searchable with the help of indexing. It maintains separate content for both customers and the agents working on tickets.

2) The URL is : Please search freshdesk in google as there is a restriction to paste URL

3)features of the system:

Create content in a easy way by proving a text editor that also has a provision to attach documents
Automatic Indexing helps data in coming up top search results
Visibility of content can be controlled efficiently by making data available separately for relevant groups.
Agent Responses get converted into solution articles and get saved for reference purpose
Availability of translation services

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keosha answered 1 year ago

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