Question

At Zappos, the management function of “leading” is implemented in a very specific way. What are the characteristics that are valued by Zappos in terms of management and leadership?

Answer 1

Zappos showcases the great example of the learning and leading organization, by equally focusing on customer as well as on the workforce. Zappos strongly believe in continuous learning and development in both personal and professional aspects. Also, in coaching and mentoring activities. Zappos maintains a “pipeline” concept to have good number of progression at every management level so that every employee will have good opportunity to learn and grow. Zappos focus more on entry level hiring so as to train and develop them, and this helps in protecting organizational culture. Zappos management team is aligned with same values and long-term vision of the organization by driving the ideas and their execution along with implementation from the bottom up. Also, they keep constant interaction with the employee by investing certain percentage of time for team building activities and make sure on the right coaching to keep the employee passion alive and determination to work effectively and efficiently.