Question

1. Many employees, especially in certain cultures, find it almost unethical to try to give feedback to a boss. For them, their job is to perform as expected, and not to tell the boss how to create a better metric. As a manager or leader, how would you resolve this potential problem?

2. Some would argue that when employees develop their own metrics, they make those metrics biased towards the employees' performance. This could be a problem if the leadership does not trust the metric. The problem also can go in reverse. A metric could simply be out of touch from the employee perspective. Class, how can an organization resolve these potential conflicts? If you are the leader, what would you do?

3. One thing that every line manager will agree upon is the fact that line employees have the most experience and understanding regarding the challenges of the production line. After all, if you are literally the person who makes certain things happen in a production, you are quite aware the challenges that you are facing daily. If you, as a manager, were given the task of collecting this information from line employees and then using that information in a way that would be valuable to the company, how would you collect it? What would you do with that information once you collect it?

Answer 1

Answer 1
This problem can be resolved by taking the employees into confidence and adopt participatory approach in certain decisions of the organization. The management or leader of the organization must always considered the opinion of the employees while taking all the essential decision in the organization. There are certain aspects in any job in which the employees are well informed of the situation at ground level and hence the management has to use their own wisdom and consider the situation at the ground level and then they have to come at the final conclusion of what to do.
Answer 2
As a leader of the organization, I would resolve this potential conflict by considering the view point of the employees while making the performance metric. It is extremely important to consider the viewpoint of the employees before deciding the final metric. In certain situations including their opinion while making the metric would be beneficial for the organization. The leadership in organization should also trust the metric because it will give them the report of actual performance of the employees in the organization.
Answer 3
The information would be collected by me by involving two important factors. One factor is to look at the employees and observe their work and collect as much as information as possible from observation. The second factor is speak to be employees regarding the information is to be collected and including their views regarding information. Once both the factors have been taken into account while taking the information the proper report will be prepared and the appropriate decision needed in order to achieve the efficiency will be implemented as early as possible.

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