Question

Select a service incident and write a paragraph describing how it would go through all the steps in incident management. Provide the selected service specifics in each step.

Select a new service or use the same service above, and write a second paragraph describing how it would go through all the steps in problem management. Provide the selected service specifics in each step.

I am taking an ITIL Course and this is one of my question but you ask for background could you elaborate a little more of what you are asking me .

Answer 1

Part I:
An important concept for this week's study is that no single, standard definition of leadership exists. We can trace the history of how leadership has been defined and redefined by scholars and managers. Page III of this week's lecture provides insight into an exercise that may be useful for individuals wanting to understand their own leadership definitions: constructing a biographical leadership explanation. Western (2013) [required reading] offered a personal example of a leadership explanation through the author's lens; Western also describes the exercise as "locating oneself."
Begin the Week 1 Critical Thinking Assignment by composing your personal biographic leadership explanation. You may use Western's format or another that is supported by the literature or that fits your career purpose.
Place the biographical leadership explanation in Appendix A of the paper.
Part II:
Create an historical overview of selected leadership definitions by constructing a time-line figure illustrating how leadership definitions varied over time. The time-line will span three decades and include a minimum of three (3) definitions from different sources that are then positioned across the time-line.
Place the time-line and definition overview in Appendix B of the paper.