Question

QUESTION 1

a) Explain the concept of mass customization and the role of customer participation in the process.

b) What is the role of ergonomics in job design?

c ) What is a multinational enterprise? What challenges does it present to operations managers?

Answer 1

Here we will get insight into the concept of mass customization and the role of customer participation in the same process and ergonomics in job design and what is a multinational enterprise and some challenges it presents to the operation manager.

When it comes to mass customization, it refers to the bulk modification in the production of goods and the service, keeping in mind the customers' needs and wants. Mass customization gets done to make sure that the customers feel satisfied and happy with the services and the products that they buy. It is the process where the customer can make specific changes in the product,t, and the service is according to their needs and wants. The customer's role in the process of mass customization is vital as the customer is the king who decides what features to get added to the product and services. Customers must participate in the same process.

Ergonomics plays a significant role in the job design because ergonomics States the value addition in productivity in the organization to ensure that the employees work effectively and efficiently. The ergonomics also promotes and encourages the employees' motivation level so that they feel satisfied and work accordingly.

The multinational enterprises, also known as the multinational corporation is that international company which works in more than one country of delivering goods and services from one place to another. Please multinational enterprises health in boosting the GDP of a country by providing in more than one country. Some of the challenges of the problems that the multinational enterprises present to the operation management include the intervention of political leaders between the company's working. The tax competition is also one of the main challenges that the multinational enterprises presents to the patient manager.