Collect and identify customer needs for international students in any university. This question is related to...

Collect and identify customer needs for international students in any university.

This question is related to product development, so please answer according to that aspect.

Expert Solution

Some of the needs of almost every international student is as follows:

Help with identifying the program of interest or a closely matching program that is being offered by the university. This can even include the translation of the course into an equivalent degree back home.
An FAQ session with a subject expert who can offer assistance in choosing the right modules offered by the university for any particular course.
Help with the application process. This may include advice on any entrance test that may be required.
Information on visa requirements and procedure to apply.
Advice on the stuff they need to bring from home, t help them settle at the university.
A central portal / forum to help them choose accommodation in an area local to the university, incase they choose not to stay at the university dorms.
Transportation to the university on their arrival at the airport.
Central point of contact when they arrive at the university for answering queries and providing assistance to help them settle for the first few days. They can also help in Liaising between students and the various university departments
Maybe a provision for basic stuff like duvet, pots and pans etc.
A guided tour of the local area to make them aware of the markets, leisure centre, parks etc.
Help with internships / placements to add value to their degrees.

samet mamat answered 2 years ago

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