Question

What is the registration process, including the activities that comprise it?

Answer 1

In the hospitality business, registeration process is where the activities and information registered together to make sure the guests are including their details and hospitality business ks detailing the same to make sure to supply good services. The activities comprised under this hospitality business for the registeration process are:  

1. Preregistration activities: To make sure the hotel is havimg the available rooms and services to provide the right supply of services to the customers.
2. Creating the registration record: A registeration record is maintained of the customer in a folder to make sure the right details are entered.
3. Assigning the guest room and room rate: The room of the customer is assigned as per the registeration and the needs of the customer and the per day rate of the room is communicated effectively.
4. Establishing the guest's method of payment: The method of payment is communicated and cleard either through e banking method or cheque or cash.
5. Verifying the guest's identity: The identity of the customer or guests is verified using a personal id or license making sure the person is authorised and the same who did the registeration process.
6. Issuing the room key or access code: After all the authorisation and checking, the room key is issued to the guests for the room they have checked in and registered for.
7. Responding to special requests: Finally the guest is being provided the room and the requests and room services are being assigned and served as per the orders issued.