Question

1. Describe the importance of the patient registration process and the 2 signatures they require.

2. Describe the process the Dietary Services Staff follows to provide meals to inpatients.

3. Identify the many duties of the Volunteer Service.

4. Why is the Volunteer Service critical for Hospitals?

5. Describe what happens when a panic alarm is activated?

6. What Happens when a problem patient presents in the Emergency Department.

7. From the Security video what is a Code Red, Code Violet, Code Blue and a Code Gray?

8. Identify the 2 critical services provided by Environmental Services.

9. Explain the 2 Bin or Kanban System used in Central Supply

10. What percentage of repairs are performed by the facilities staff? The facilities director mentions over 15 items /systems that are repaired by his staff. Name at least 10 of these items/systems.

Answer 1

The importance of patient registration process are:

- it gives the basic information of the patient which can be useful for their treatment and interacting with them further. Their name, age, gender, contact number, marital status etc are information covered in this process.

- provides the medical information of the patient which includes what type of allergies they have, what type of medication they have been on and based on it what treatment and medication should be given to them in the treatment they are there for.

- keeps records Easy tio of any type of insurances the patient carries and has to be used for payment adjustments. This is an important information because based on it the hospital deals with the insurance companies to get the payments for the treatment of the patients.

- Easy to set payment methods and discounts if any based on the status and records of the patients.

- The procedure of release of the patient can be done systematically as the details about the treatment required and treatment given can be tallied,the information of the patient can help reocrding the time and days of admission of patient.

- scheduling of treatments and surgies can be organized in a proper way by having the records of number of patients in the hospital and the type of treatment they require.

- the verification on medical basis of the patient can be done easily at a future time as the records will be present by the registration process done once. Verification can be required at different times like for insurance companies settling claim of medical bills of patients.

- billing process for the accounting system becomes easy and organized as based on this information the billing department can simply know the expenses they have to charge the patient for, he doesnt has to give the details he has been treated for in the hospital seprately for the payments.

- it helps in maintaining the records for the hospital to keep a data of type of patients they have treated and the details of the treatment given for references in future and growth of the hospital. It helps in collecting data for auditing purposes also.

The two signatures that are required in the process are first the consent that the treatment they need to be given to them and second the advice to the insurance provider for the payment to be done for the treatment they are getting from the hospital.