Question

1) Total quality management programs (TQM) typically are based on a very specific deadline to complete the program.
A) True
B) False

2) Which of the following is not one of the major areas of the ISO 14000 standard?
a) Management systems
b) Operations
c) Environmental systems
d) Resource management

3) The dimensions of quality are the same for both products and services.
Multiple Choice
a) True
b) False

4) Six Sigma is a more sophisticated approach to problem solving that the PDSA cycle. It is an easier program to implement due to the fact that there are no statistics involved in six sigma.
Multiple Choice
a) True
b) False

5) Which of the following approaches, is the broadest problem solving framework to support TQM?
a) Process flow diagrams
b) Benchmarking
c) The PDSA cycle

6) Total quality management programs (TQM) typically are based on a very specific deadline to complete the program.
Multiple Choice
a) True
b) False

Answer 1

Question 1

The answer is given below:

True

Total quality management is a process of eliminating errors, streamlining management process, training employees and improving customer experience in order to run a successful business. Hence a tight deadline is fixed for any TQM process

Question 2

The answer is given below:

b) Operations

ISO 14000 is a series of standards which includes the environment management system, the use of natural resources etc.

Question 3

The answer is given below:

True

The dimension of quality typically includes performance, features, reliability, durability, conformance, serviceability, aesthetics and perceived quality. These eight dimensions are similar when dealing with products or services.

Question 4

The answer is given below:

False

Six sigma enhance the usage of processes through statistical based data driven approach and it involves continuous improve methodologies for eliminating defects in a product or services.

Question 5

The answer is given below:

The PDSA cycle

Plan, Do, Check and Act is a method or framework which is followed in TQM for Process improvements in organizations and it is also known as PDSA which means Plan, Do, Study and Act.

Question 6

The answer is given below:

True

Total quality management is a process of eliminating errors, streamlining management process, training employees and improving customer experience in order to run a successful business. Hence a tight deadline is fixed for any TQM process