Question

in travel and hospitality marketing services, identify what are the possible conclusions and recommendations after the COVID-19 or post COVID?

Answer 1

After the COVID-19 or post COVID,

In the new normal, travelers and guests will make the safety and hygiene measure a priority when choosing their accommodation and they will demand that our client-hotels implement strict cleaning protocols to deal with the coronavirus.

Recommendations for Travel and hospitality marketing services are:-

Flexibility Measures

• Update cancellation policies, including new measures specifically for epidemics, natural disasters, and different levels of international alert.
• Offer free cancellations against local, international restrictions or for cancellations of large events.
• Allow modifications up to 24 hours before arrival for current and future prepaid reservations.
• Offer comfort with more flexible upgrades that allow guests to have a better room to be able to work from and to have more space in the case of unexpected quarantines.
• Being flexible with check-in and check-out times will help to prevent your guests from waiting on the street or in common areas spending unnecessary time in close proximity to others due large lines.

Hospitality

• Some large hotel chains are offering their guests 24/7 medical care and display these insurance services and agreements for the guest as a way of building confidence and trust.   
• Create a comprehensive guide of the hotel’s actions to prevent COVID-19 infections and make it easily available on the hotel’s website.
• Transmit a message of social inclusion that confronts COVID-19 without making distinctions between nationality, race or geographic origin.
• Assist guests with all their preparations before arrival and create a guide of things to do during their stay that involves providers who are authorized and trusted by the hotel.

Security

• Currently, it is necessary to convey to your guests that you are in constant communication with local authorities.
• Create a register of travelers that records the history of recent trips by both guests and employees.
• Avoid your guests’ needing to use public transportation by ensuring transfers to the accommodation from airports and stations, like this hotel.
• Provide frequent uniform laundry services and establish an internal laundry protocol for all staff to follow.
• Laundry and bedding are of vital importance, so a review of the entire process of cleaning bedding and linens is highly recommended.
• Use chemicals recognized by the relevant authorities. These are some already recognized.
• Create a protocol for epidemics or quarantines.
• Train your team to identify possible symptoms caused by COVID19.
• Review your design criteria (CPTED or Crime Prevention Through Design of the Environment), where the entrances are limited and lead to the reception.
• Implement a temperature control system.
• The ventilation system should be revised with a specific maintenance protocol that increases disinfection frequency.
• Require external suppliers to adhere to equivalent hygiene and safety measures.