Question

nstruction: Read and understand the case situation regarding conflict management in the healthcare setting. Based from the below-mentioned criteria in resolving conflicts, create a conflict management and resolution document using a case study format. Please see attached rubrics for details.

Case Situation: Workplace Violence in the Nurses Station

Carlo is a newly-hired staff nurse at King Fahd Hospital of the University (KFHU). He is assigned in the Male Medical Ward, which is situated in the 3rdfloor. Carlo had been in the area for less than six (6) months. Despite of being the newest addition to the roster of staff nurses in the ward, he was handling the most difficult cases in the area and increase number of patients per shift compared to other staff nurses on duty. Carlo never complained of the situation. Instead, he decided to keep silent and continue what he is doing.

One day, Carlo had an argument with Marvin, his senior staff nurse on duty, about Carlo being the favorite of their unit manager and supervisors because he often gets good working schedules and been receiving a lot of excellent feedback from both the nurse managers and patients. After their confrontation, Marvin started creating malicious and negative issues towards Carlo. Since the staff nurses were convinced of Marvin’s wrong accusations and comments, they have started to dislike Carlo and been throwing unnecessary comments and jokes about him up to the point that Carlo had been the subject of their laughing stock verbally and through their social networking account like Facebook and Twitter.

Carlo was outcasted every shift. He was alone all the time and started to be demotivated about his work. In 2 weeks’ time, Carlo had been absent five (5) times and been late most of the time, which is very unusual to him because he is known to be the early bird among the staff nurses in the ward. After a month, Carlo submitted a letter to the unit manager asking for a transfer of area or if not he will just resign from the hospital.

If you are the unit manager of the Male Medical Ward, how would you respond with this kind of issue of workplace violence particularly with nurse bullying?

Questions:

1. In mitigating this case scenario, generate hypotheses & construct sound and coherent arguments related to the solving of the case problem(s).

2. Among all the alternatives you think of resolving the conflict, weight the alternative that will give the most impact and rank the best three (3) accordingly. Justify advantages of each alternatives.5.

3. If you will be the unit manager, how will you manage and resolve this conflict based from the alternative resolution presented above? What are your possible course of a

Answer 1

1, As a unit manager they should observe workplace bullying for the nurses, they should enforce that nurses should follow the legal obligations to provide a respectful workplace. the unit manager should focus on bullying, not on the other word. they must address the bullying, follow the workplace policy, agreement, must understand
the Carlo fear of further victimization.
2, workplace safety regulations by the federal government and occupational health and safety acts defined the behavior of the person, the act of the employers to develop policies that should check the workplace
harassment and violence, it enforces the workers have the right to refuse the work in this situation. senior manager protects workers, investigate incidents, and should deal in incidents. to resolve this nurse bullying there are alternative ways to resolve the conflict, alternative methods of handling the situation need preparation and education in the workplace to address the problem. the nurse managers should investigate the bullying story and assess the situation thoroughly to meet with the concerned employee. inform the legal rights to have the meeting. the nurse manager should seek information and problem-solving strategies from superiors to solve the problem. enforcing workplace policy can ensure the workers' rights in this situation. achieve conflict resolution that maintains a respectful work environment.
3, As a unit manager I will use appropriate resources to resolve the problem as per the anti-bullying policy, I will completely investigate the Carlo situation and at the same time I will consider other employees' concerns and complaints about the nurse bullying and I will create the respectful work environment. education, assistance, and advice provide confidence to the employees and I will act as a case manager for this formal complaint that needs investigation, remedies, follow-up, and closure.