Question

How conflict management can be a very challenging aspect of leadership today in healthcare

Answer 1

The most prominent challeng-

es faced by nurses are interpersonal confl icts involving

some members of the multi-professional team owing to

the power relationships in the health area.

Interpersonal confl icts between the nurse and the nurs-

ing team were identifi ed as interfering in the continuity of

the care. It was reinforced that collectivity is the essence of

the care given by nurses, and without this understanding

people replicate individualistic, fragmented and alienat-

ing practices. In this context, the nurse is responsible for

avoiding the reproduction of negative conduct, given that

their legal duty is to coordinate the activities carried out

by the nursing team. Furthermore, these problems result

in inappropriate positions and even negligence in relation

to patient care.

certain strategies can con-

tribute to confl ict management, including dialogical lead-

ership.

The . The dialogical workshop

counting on the participation of nurses from the three sce-

narios contributed to a more open and conscientious dis-

cussion about confl ict management.

It is hoped that the issue will be covered in more

depth by instructors during the training process for new

nurse-leaders, in order for them to develop relational skills

that contribute to their safety and professional competen-

cy in dealing with confl ict situations