Question

Activity 15.2 What should you do to handle a dispute that arises from a payroll enquiry? Discuss in 120–150 words.

Answer 1

Answer -

Steps to handle a Payroll Dispute

As it is quite under-stable that employer is liable to process payroll and paid accurately and on timely basis. As well as employee

Employer is also liable to follow the laws like Fair Labor Standard Act. Employee payroll dispute has to be handled very carefully and sensitively.

Responsibilities of employer to prevent and avoid payroll related dispute –

1. To keep record of payroll processing, either electronically or manually
2. Payment of all laws accurately and on timely basis
3. Pay employee accurately and on timely basis
4. Delegate authority to process and manage payroll to expert.

Measures to take to resolve payroll dispute

=Record the detail of payroll dispute like nature of query, months or period, date and time and date of raising of query

=Appoint a panel to investigate the matter

=Find out root cause of payroll dispute

=Look into other cases where same kind of error is repeated for which payroll dispute is raised, so that probable dispute can be addressed.

=Arrange for resolution if required process additional payment at the earliest possible time

=Get the documentation done, including settlement with employee

=Arrange for changes in SOP (Standard operationg process) and adhrences of the same.

=Never punish employee for raising payroll dispute.