Question

Activity 15.1 What should you consider when handling payroll enquiries? Discuss in 120–150 words.

Answer 1

ANSWER:

Numerous associations have working environment arrangements and methods with respect to taking care of finance enquiries and if these are as a result it ought to be taken after. On the off chance that the working environment does not have strategies or methodology for taking care of finance enquires, consider the following:

• Confidentiality – Any data uncovered must be as per the association's security arrangement.

1. This implies the individual taking care of the enquiry ought to be sure of the enquirer's personality before uncovering data.
2. On the off chance that contact isn't up close and personal additional check may be essential, or the individual requested to go to the finance office before discharging private information.

• Accuracy – Establish precisely what data is being asked. In the event that the demand is indistinct or equivocal look for illumination before giving information.
• Authority – Is it imperative not to surpass the level of expert allowed to a position. On the off chance that a demand surpasses a man's level of specialist they ought to elude the enquiry to a man with adequate authority.
• Factual – Any reaction ought to be founded on actuality, not conclusion. Most enquiries will be to elucidate things like hours worked punishment rates, remittances or derivations.