Question

The ISO 9000 series of quality management systems standard has been widely applied all over the world since its introduction in 1987. By the end of 2013, ISO 9000 had been adopted by over 1,129,000 facilities in 189 countries. Both academics and practitioners are interested in understanding the relationship between adoption of ISO 9000, and other factors (Christmann & Taylor, 2006; Du, Yin, & Zhang, 2016; Fikru, 2014a, 2014b, 2016; Nakamura, Takahashi, & Vertinsky, 2001; Pekovic, 2010; Wu, Chu, & Liu, 2007).

In 2008, the National Bureau of Statistics of China conducted an Economic Census of the service firms. The descriptions of variables, the coding are shown in the table. The data is available in Moodle.

Table: Variables, their descriptions and coding

No	Variable name	Description of the variable	Coding
1	Year	Year the company certified	2004; 2005; 2006; 2007; 2008
2	Certification	Certification dummy	0= not certified; 1=certified
3	Industry2	Two digit industry code	58= storage and transportation; 60= telecommunication 61=computer service 62=software 74= business services 75= Research and Development 76= specialized technology services 77= technology exchange and promotion
5	Stpyear	Year of the founding of the company
6	I	Employee number
7	I_yjs	Number of employees with master or doctor
8	I_benke	Number of employees with bachelor
9	I_dz	Number of employees with diploma
10	I_gaozhong	Number of employees with high school education
11	I_chuzhong	Number of employees with junior high school or below
12	Revenue	Sales of the company
13	Profit_operation	Profit of the company
14	Ksum	Total asset of the company
15	Equity	Equity of the company
16	Kpaid	Total capital
17	Kstate	Capital from government
18	Koversea	Capital from overseas
19	Kother	Capital from other sources
20	ROS	Return on sales
21	ROA	Return on assets
22	FDIpercent	Percentage of overseas investment in the total investment
23	DFIdummy	Overseas investment dummy
24	agefirm	Age of the company

Required Task

You are expected to work in groups and write a research report. When you work on your report, you need to use the dataset, and other sources such as journal articles. If you use website material, please pay attention to the quality of the material (e.g. government website or industry website etc.). There is no word limit for the report. For the number of references, there should be at least ten academic sources (journal articles, or books). It is encouraged to use more relevant, high quality, and up to date sources in the report.

Students have a high degree of flexibility in doing the research. The important thing is that the research should be well connected with the literature.   

The required structure should be as following.

1. Executive Summary: Major findings and major recommendations
2. Introduction: Background (of the case); purpose (of this report); two to three research objectives for a study that you would seek to conduct; and format (of this report).
3. Write a short literature review of at least ten academic sources relevant to your topic. Any source including books, journal articles are acceptable, as long as they are relevant. You can also use a particular website for some information. If websites are used they will be in addition of the ten academic sources.
4. Describe the methodology and justify your choice.
5. Analyses and findings: Run some analysis to turn the data into useful information as follows:

1. Descriptive statistics: Sample characteristics will be described with descriptive analysis. This will include at least the following analysis: Frequency, percentage; Measures of central tendency; Measures of dispersion (variance, standard deviation)
2. Inferential statistics: Inferential statistics will be used to analyse relationship between variables. This will include at least the following analysis (Chi-square, Pearson’s r, t-test, ANOVA test).

6. Discussion and managerial advises: link your findings to extant literature. Advise the management about the usefulness of the findings.
7. Limitations and directions for future research. Suggestions of how the research can be improved.
8. Include a correctly constructed reference list of all sources used in the project, not just those used in the literature review section. Appendices also should be attached which will include all the analysis and graphs etc. that are not included in the body of the report.

Answer 1

EXECUTIVE SUMMARY:( MAJOR FINDINGS AND RECOMMENDATIONS)

• The effect of ISO Certified 9000 survey effect had been in China.
• An Economic census of the Service Indutry had been conducted in China by the National Bureau of Statistics in 2008.
• When the number of ISO 9000 had been increased, the proportion related to small and medium industry appeared to be stable. This was the findings of this survey.
• To satisfy the Customers demand, the small and medium industry in manufacturing, service sectors and construction sectors has been certified by ISO 9000.
• The certified industry had achieved some benefits in attracting the new customers, internal management operations and also in existing customer relationship.
• The certified industry should improve their relations with the subcontractors. This was the findings of the ISO 9000 series.

INTRODUCTION AND PURPOSE:

• The ISO 9000 series of quality management systems standard has been widely applied all over the world since its introduction in 1987.
• By the end of 2013, ISO 9000 had been adopted by over 1,129,000 facilities in 189 countries.
• Both academics and practitioners are interested in understanding the relationship between adoption of ISO 9000, and other factors (Christmann & Taylor, 2006; Du, Yin, & Zhang, 2016; Fikru, 2014a, 2014b, 2016; Nakamura, Takahashi, & Vertinsky, 2001; Pekovic, 2010; Wu, Chu, & Liu, 2007).
• In 2008, the National Bureau of Statistics of China conducted an Economic Census of the service firms.
• The effect of ISO Certified 9000 survey effect had been in China.
• An Economic census of the Service Indutry had been conducted in China by the National Bureau of Statistics in 2008.
• When the number of ISO 9000 had been increased, the proportion related to small and medium industry appeared to be stable. This was the findings of this survey.
• To satisfy the Customers demand, the small and medium industry in manufacturing, service sectors and construction sectors has been certified by ISO 9000.
• The certified industry had achieved some benefits in attracting the new customers, internal management operations and also in existing customer relationship.
• The certified industry should improve their relations with the subcontractors. This was the findings of the ISO 9000 series.

SHORT LITERATURE REVIEW:

• The purpose of this report is to generate a current idea from previous research in the area of ISO 9000 management systems.
• This report will provide a best findings of the framework and foundation for the process of effective management system to develop a new knowledge and understanding to implement it.
• In the area of quality management system, the research and study of that management had been taken place.
• Our report will focus on the following areas:

Quality management in industries.

Environmental factors in the Quality management system.

Small business

Organizational performance

Dissertion related to Quality Management system

Industries Research areas

METHODOLOGY:

• This study is based on the mixed method research approach.
• In this method, the employees who are already hired will come under explaratory stage and the survey will come at descriptive stage.
• This research mainly focused with two half-structured in depth interviews.
• We used this method to provide additional information about the ISO certification 9001 of Bulgeria and also their relation to both external and internal benefits.
• For this purpose we developed some questions based on their personal experience in ISO 9001 certification in Bulgeria and also about the previous research.
• These methods will help to know about the benefits of ISO certification for the industries.

ANALYSIS AND FINDINGS:

In this literature, we already mentioned about the findings of ISO 9000 Certified series. More findinds other than that are:

• The motivational factors for ISO 9001 Certification
• The company aspects influenced by ISO 9001 certification
• Examination of relationship between the motivations and benefit of ISO 9001 Certification

DESCRIPTIVE AND INFERENTIAL ANALYSIS:

The descriptive analysis are performed on the following analysis:

• Frequencies of variables
• Percentage of variables
• Measures of central tendency
• Measures of dispersion (Variance and standard deviation)

The inferential analysis are performed by the following analysis:

• Chi-square
• Pearson's r
• t-test
• ANoVA test

The results of this analysis is concerned in four areas. They are

• Framework results
• Forecasts
• Execution measurements
• Respondent Demographics
• Execution Exercises

ANALYSIS OF DESCRIPTIVE AND INFERENTIAL STATISTICS:

• The environmental variables were popular while affecting this exploration
• The socioeconomics respondent states that this were equalization over the elements.
• There were some of the reactions that came from this analysis. They are:
• 63% from private company and 37% from more number of other business.
• If the company is 9 years or less than 9 years the percentage will be 53% and if it is more than 10 years the percentage will be 47%.
• The interior percenatage was 52% and outside was 48%.
• The information mostly speak about the working level which is 65% and directors are ranked as 35% and quality framework were staffs were 55% and different respondents were 45%.
• In the given example 58% were come from assembling business while 42% come from all the other business.
• This study speaks to 30% were from the outside the United states and 70% were from inside the United states.
• In this case 65% of people give continuous improvement for the execution while 40% improved the TQM, SPC lean, and Six sigma.
• In this case 80% were marked as not applied for quality honours.
• They can't said to be a stratified example of the populance on the grounds while socioeconomic of whole populance was unknown.
• No patterns were get popular that will cause concern.

LIMITATIONS AND DIRECTIONS:

• This ended by the identification with the execution exercises.
• The 3 exercises used by this execution were Documentation system, Training and External consultants.
• These are the exercises which reduces the rating and utilization.
• In this three, the training had more connection with different qualities.
• This process had no sound on preparing for the representatives during the process of execution.
• This procedure will require some sound on different segments.
• The best idea to this is to train the workers for different segments by explaining how the model has been preapared and they should concentrate on every parts of the model.
• The workers should work in a peaceful mind, so this strategy will help to improve the ISO 9000
• The use of external consultant will not have any impact on the framework of the results they are producing and resulting components.
• This process states that the Outside expert idea will not affect the certification procedures.
• This was the limitations and directions of this analysis.

CONSTRUCTIVE CONCLUSION ON THIS PAPER:

• This analysis states the procedures of ISO and result of the quality work administration
• This analysis had four advantages to give quality result.
• It states about the full study of ISO and their features and their utlity steps.
• This analysis also provide the elements of executive's framework, size of the industry, inspiration of that particular industry.
• The investigation of this analysis states that the hierarchical exhibition are most suitable and fit to the quality administration model and showed how the results had been generated.
• It also investigated about the parts of the procedure used in ISO 9000 of an quality administation framework and business results.
• Many countries are expecting ISO 9000 to grow in every year without any diminishing in their peace of work.
• This analysis will help some of the associations confirm their presence into ISO and help them to concentrate on their assets which add one more advantages to that ISO
• This analysis helped the experts to direct their work and improve their framework and to deal with the good quality administartion systems.

CONCLUSION:

This paper gives the result of all the International scientists, workers and researches in the last two decades. The main goal of this paper is to bring Bulgeria ISO 9000 into a world map and to stand first in the ISO 9000 worldwide. It also states the relationship between the benefits and motivation of ISO 9001 certification.

REFERENCE:

• Christmann, P.,& Taylor, G.(2006):Firm self-regulation through International certifiable standards: Determinants of symbolic versus substantive implementation. Journal of International Business studies, 37(6), 863-878.
• Wu,S.Y.,Chu, P.Y.,& Liu,T.Y.(2007). Determinants of a firm's ISO 14001 Certification: An emperical study of Taiwan. Pacific Economic Review,12(4),467-487.doi:10.1111/j.1468-0106.2007.00365.
• Nakamura,M.,Takahashi,T.,& Vertinsky, I. (2001). Journl of Environmental Economics and management,42(1),23-52.