Question

explain the origins of ISO 9000 and total quality. How are they different ?

Answer 1

ISO 9000 is a standard it was originated in response to the need to harmonize the various global and national standars of quality at that time available all over world. More than 157 nations formed a technical committee of experts. The same team formed the ISO 9000 standard. The team included ANSI(American National Standards institute) . This team released first version in 1987.

Total Qualoty was started in Japan in 1950. It is a statistical quality control.

Total Quality Management

The total quality movement roots in the time and motion studies were conducted by Frederick Taylor in the 1920s. Taylor is now known as “the father of scientific management.” The fundamental aspect of scientific management is the separation of planning and execution. Taylor’s scientific management did away with this by making planning the job of management and production the job of labor. To keep quality, it was necessary to create a separate quality department. Departments had shaky beginnings, and just who was responsible for quality became a clouded issue. When volume and complexity of manufacturing grew, quality became an increasingly difficult issue. Volume and complexity together gave birth to quality engineering in the 1920s and reliability engineering in the 1950s. Total quality got its start in Japan around 1950 as a way to help that nation compete in the international marketplace.

Here are the differences.

The ISO 9000 and total quality management originated independently of each other, for different reasons, in different parts of the world, and at different times. ISO 9000 is more of a program to help you with the management process. ISO 9000 requires more sophisticated data analysis. Total Quality Management is not only a program but it helps you become involved in the whole process in the proper manner. Total Quality Management helps you with your management needs in a more practical manner.