Question

This week you will explore Quality systems, quality control, inspection, quality tools, and quality management. This is not an opinion piece, this is a research forum, please limit your observations, insights, and opinions to the last part of your posting.

What factors are important to a high-quality product or service in the airline industry segment?

What quality problems or issues has the airline industry had challenges with in the past?

How does the airline industry generally manage the quality of products and services?

What are your general perceptions of the quality of products and services in this industry segment?

Answer 1

The factors that are important to a high-quality product or service in the airline industry segment

1. Training of employees, cabin-crew, and other staff.

2. Set procedure and follow various procedures like check-ins etc.

3. Continuous feedback and monitoring of the processes.

4. Updation of manuals.

5. Regular preventive maintenance of the planes and continuous benchmarking.

The quality problems or issues has the airline industry had challenges in the past

1. Challenges in airport management

2. Shortage of qualified Employee

3. Regional connectivity

4. Rising fuel prices

5. Declining yields

6. Gaps in infrastructure

7. High input costs

The airline industry generally manage the quality of products and services by

1. Reliability

2.Responsiveness

3.Assurance

4.Empathy

5.Tangibles

The general perceptions of the quality of products and services in this industry segment

1. High Flight safety

2. On-time flights

3. The arrangement of flight time

4. Internal decorations and cleanliness of flight cabins

5. Comfortable seats in the cabins Huang

6. Books, newspapers and entertainment programs on the flight

7. The convenience of baggage check-in and check-out

8. Provision of flight meals