Question

1. You are working as a Purchase Manager in Saud Bahwan, IT Division, P.O. Box 786, Firq,Nizwa, Sultanate of Oman. On 10th of December 2018, you had purchased computer accessories from Mac Computer Hardware Store, PO Box 456, Postal Code 4567, Al-Qurum, Muscat, Sultanate of Oman.

Write a letter to Marwan Ali Ahmed Al Aamri, Sales Manager of the Mac Computer Hardware store complaining about 2 Keyboards [Dell - Models 9D3CBX2 and 9D3CBX3] and 3 Mouse (Model Numbers: RIE201, RIE202 and RIE203) which are not working properly. Enclose the order bill with the letter.

2. Defective goods is one reason for which customers can write complaint letters. Discuss in detail three other issues/reasons for which customers can write complaint letters to the companies.

Answer 1

1)

From
Purchase Manager,
Saud Bahwan, IT Division,
P.O. Box 786,
Firq, Nizwa, Sultanate of Oman.

To

Marwan Ali Ahmed Al Aamri,
Sales Manager, Mac Computer Hardware Store,
PO Box 456, Postal Code 4567,

Al-Qurum, Muscat, Sultanate of Oman.

Dear Mr. Aamri,

Sub: Complaint regarding defective products

We bought some pieces of keyboard and mouse from you on the 10th of December 2018, out of which 2 Keyboards with the model numbers, Dell - Models 9D3CBX2 and 9D3CBX3 and 3 Mouse, with model numbers- RIE201, RIE202, and RIE203, are not working adequately. Since the accessories have a warranty of 2 years, I request you to please replace it. I believe I would get a quick response from you and get the accessories replaced soon. I have enclosed copies of the order bill and warranty card. Thanking you in advance.

Date: 17-05-2020

Sincerely,

[Signature]

Encl: 1. Copy of order bill

          2. Copy of warranty card

2) The following are the other reasons for which a customer can write a complaint letter:

• Delay in the delivery of goods.
• Product is not as per the specificatuions.
• Packaging of the goods is not adequate.