In: Operations Management
1. _____ refers to a strong emotional bond employees have to their organization that makes them feel actively involved and committed to their work.
2. _____ refers to any activity by which employees participate in work-related decisions and improvement activities, with the objectives of tapping the creative energies of all employees and improving their motivation.
3. _____ represents the highest level of engagement.
4. _____ refers to giving people authority to do whatever is necessary to satisfy customers, and trusting employees to make the right choices without waiting for management approval.
Answer 1:
The correct option is “b. Employee (workforce) engagement”
Employee engagement is the emotional commitment by which employees feels attached to the organization and gets more engaged with the same which eventually leads to care more for it.
Answer 2:
The correct option is “a. Employee involvement”
Employee engagement fosters creativity and innovation. Employee involvement is the activity which motivates the employees to be involved in work related decisions and improvement activities. It encourages the employee innovation and creativity.
Answer 3:
The correct option is “d. Empowerment”
Empowerment is the power or authority given to a person to do something thus it represents the highest level of engagement
Answer 4:
The correct option is “c. Empowerment”
Empowerment means giving people authority to do whatever is necessary to satisfy customers, and trusting employees to make the right choices without waiting for management approval. It helps the organizations to make best use of the resources in terms of intellectual capital and creative score.