Question

1. Name the three types of MIS (Management Information System) for each level of management and describe one of them in detail

2. Which type of MIS uses the Balanced Score Card for reporting organizational performance

a. Management Reporting System (MRS)

b. Transaction Processing System (TPS)

c. Executive Support System (ESS)

3. A software system to bill customers for the goods purchased at a retail store

a. Management Reporting System (MRS)

b. Transaction Processing System (TPS)

c. Executive Support System

4. Which type of MIS (Management Information System) is relevant for management which wishes to assess the impact of allowing overtime to workers on production and net profit?

a. Executive Support System (ESS)

b. Transaction Processing System (TPS)

c. Management Reporting System (MRS)

5. Which type of MIS will be suitable if the management wants a monthly analysis of employee attendance at its various work units

a. Management Reporting System (MRS)

b. Transaction Processing System (TPS)

c. Executive Support System (ESS)

Answer 1

1.

Following are the Types of MIS (Management Information System) for Eeach level if management-

Level		Type of MIS
Operational Level	------------>	Transaction Processing System(TPS)
Management Level	------------>	1.Management Reporting System(MRS) OR Management Information System(MIS) 2.Decision Support Ststem(DSS)
Strategic Level	----------->	Executive Support Systems(ESS)

-The below table depicts the nature of different systems

Type of system	information Input	processing	information output	Users
ESS	Aggregate data,external, internal	graphics,simulations,interactives	projections,responses to query	senior manager
DSS	Low volume data for data analysis, analytival model and tools	analysis, interactive	special reports,decision analysis	professionals, staff managers
MIS or MRS	Summary transaction data, high volume data,simple model	Routine reports, low level analysis	summery and exception report	Middle managers
TPS	Transactions and events	sorting, listing, updating, merging	detailed transaction report	operational personnel,supervisor

TRANSACTION PROCESSING SYSTEMS

-Transaction processing systems (TPS) are the basic business systems that serve the operational level of the organization. A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. Examples are sales order entry, hotel reservation systems, payroll, employee record keeping, and shipping.

-At the operational level, tasks, resources, and goals are predefined and highly structured. The decision to grant credit to a customer, for instance, is made by a lower-level supervisor according to predefined criteria. All that must be determined is whether the customer meets the criteria.

(PAYROLL TPS)

Pay roll master file (details about the employees, their salary structure and taxes)

<-------->

PAY ROLL SYSTEM (process the transaction)

--------> -------> ------> ------>

(Report generation) 1. Wages and salary report 2.management report 3.Govt. reports 4. Employee checks

-A payroll system keeps track of the money paid to employees. The master file is composed of discrete pieces of information (such as a name, address, or employee number) called data elements. Data are keyed into the system, updating the data elements. The elements on the master file are combined in different ways to make up reports of interest to management and government agencies and to send paychecks to employees. These TPS can generate other report combinations of existing data elements.

-There are five functional categories of TPS: sales/marketing, manufacturing/production, finance/accounting, human resources, and other types of systems specific to a particular industry. Within each of these major functions are subfunctions. For each of these subfunctions (e.g., sales management) there is a major application system.

-Managers need TPS to monitor the status of internal operations and the firm’s relations with the external environment. TPS are also major producers of information for the other types of systems. (For example, the payroll system illustrated here, along with other accounting TPS, supplies data to the company’s general ledger system, which is responsible for maintaining records of the firm’s income and expenses and for producing reports such as income statements and balance sheets.)

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2.

A Balance scorecard is a strategic management performancemetric used to identify and improve various internal business functions and their resulting external outcome. it is used to provide feedback to the organisation and its performances. It is a strategic level system. Hence the MIS uses Balanced score card is ESS or Executive support System.

Answer - C.

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3.A software system to bill customers for the goods purchased at a retail store is a Transaction Processing system(TPS) as it is generally for Processing the transaction.

Correct Answer- b (TPS)

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4. Assessing the impact of iver time on production and netprofit is an Executive level system as it will have impact on the over all organisation.

Hence Executive Support System(ESS) is relevant for management which wishes to assess the impact of allowing overtime to workers on production and net profit.

Hence Correct answer is - a. Executive Support System (ESS)

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5.

Monthly analysis of employee attendance at its various work units is done at management level by diferent production manager.

Hence Management Reporting System (MRS) will be suitable if the management wants a monthly analysis of employee attendance at its various work units

Hence Correct answer is - a. Management Reporting System (MRS)