In: Nursing
2. List three HCP-generated roadblocks to threrapeutic communication and explain why they are significant. Describe a clinical situation in which such roadblocks may occur and explain how to resolve them.
Therapeutic communication is an important aspect in health care where patients /clients / relatives are new to the hospital environment and not a comfortable environment to be in . They might be scared to confront and discuss issues health related .It is very important to initiate a professional but a confidential understanding talk a dialogue between a client and a nurse .
Where we can get a complete history and to understand the patients queries and explain their queries too .
So therapeutic communication is an interactive communication (verbal/non verbal) between a nurse and the patient which aims to bring the client to comfort level to trust the health professional , bring safety and health and well being .
This task is an important and tedious which has to be carefully handled.
The nurse has to be a good listener, non judgmental , holds confidentiality of the client information and act appropriately to the clients verbal and nonverbal communication.
Road blocks to therapeutic communication could be – criticizing, judgmental, name calling, false hope, directing, commanding
Examples where road blocks could be seen in the clinical situation
Scenario:
When a clinically terminally ill patient with cancer gets her report .
Patient : hope the report is okay , and I will be able to see my children graduation .
Nurse: don’t worry , you will definitely see your children graduation and be a proud mom .
ROAD BLOCK – FALSE HOPE
BETTER RESPONSE – the results are not showing positive signs, you may require more chemo and wait for the next report. So we could work together for your better health .
Scenario:
Patient : I sneaked out and try to get drugs through my friend .
Nurse : you did what ? Oh for Pete sake will you be able to stop drugs ?
# Judgmental , criticizing
Better response : okay , since you are aware of what you did , lets discuss how you feel that about and we can work together to reach your goal to more constructive action .
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hope it ansews the question. cheers :)