Question

Write a one-page Written Response to the questions listed at the end of the case study.

You have just made an informational presentation to a group of enrollees in your new benefits program. You represent the insurance company and will only be at this location for two days. One of the enrollees approaches you and starts to critique your presentation. You aren`t sure how to react. As you are formulating a response, he starts to cry.

Describe what you think might have triggered his initial critical reaction. Why do you think he started to cry? Describe how you would handle this situation

Answer 1

As a insurance company employee complex and diverse one. Dealing with an angry enrollee canbe the most difficult part of being an insurance agent. In most circumstances, we don’t criticize because we disagree with a person’s opinions or because of action or attitude.we often criticize because we feel a negative emotion from their opinion or fellde valued by the action or attitude. If I was giving an informational presentation and craking deal with the customer, will completed triggered. Insurance Agent In an insurance industry, the insurance agent possesses multi-faceted roles to play as enlisted below:

- The insurance agent helps in promoting and selling of insurance products and services to its customers.

- Giving sound financial advisory services and customer support to the clients

The reason employee started cry

- bad language used by the agent will selling insurance

- presure of not complet of triggered and work presure in office and at field

Handle situation as Insurance company agent

- communicate with colleagues related promblem faced

- Try more of achive triggered at time

- Use direct contact with customer

- re-insurance of end insurance at time

- Try to know the base of customer at ocation

received a critical response from an enrollee, I would assume it’s an emotionalresponse and something during the presentation may have triggered it. The two most