Define leadership and management as they apply to public service.

Expert Solution

Leaderly behavior (IMO):

Focus on goals, strategies, organizational alignment. Are we working toward the right/same things, and understand why?
Motivation and culture. Are people doing the right things for the right reasons? Have we created cross-incentives or disincentives that reduce cooperation? Are we treating people (employees, customers, partners…) thoughtfully and generously and collaboratively?

Managerial behavior (IMO) includes:

Dividing work thoughtfully among the team so staff have appropriate assignments and a chance to succeed
Scrutinizing processes and cross-functional activities to get more (of the right things) done with less friction

Rahul Sunny answered 1 year ago

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