Question

Describe what the implications of customer satisfaction is. Describe how to retain your customers. Discuss a customer service experience (good or bad) that you have experienced and what impact it had on you.

•Define the concept of a sentinel event and describe how sentinel events can point to important opportunities to improve safety in healthcare organizations

•Explain how risk managers use their skills in patient advocacy to lessen the impact that potentially compensable events can have on healthcare organizations

Answer 1

Customer satisfaction is the key point of any business for the long run. We can enhance the customer satisfaction by implementing the following concerns:

Be transparent and honest with your customers.

Don’t over-promise

Schedule some program for your customers on monthly basis

I had a good customer service experience regarding the medication prescribed by the physician, when i went to purchase the medicine from the retail chemist shop, Then the pharmacy person had advised me to cut some medicines which was un necessary written to increase the bulk, and he also provided the complete education regarding the safe usage of the medicaments

A sentinel event is a type of the Patient Safety Event which is for the patient in case of permanent harm or critical temporary harm thus requires quick intervention to sustain the life

In this case there is need of immediate investigation and response in the healthcare organization.

By quick follow of the sentinel event the healthcare professionals may get an opportunity to improve safety in healthcare organizations by utilizing the inerproffesional efforts.

Risk managers effectively explain the patient regarding the therapy and other concerns. He is capable to control the situation developed with the help of the patient advocacy.

Further an efficient risk manager develops an effective participation of the patient by use their skills in patient advocacy. He also gains the belief of the patient and at the same time respect the socio-cultural believes of the patients.

Thus risk managers effectively use their skills in patient advocacy and lessen the impact on possible compensable events on healthcare organizations.