Question

Find three satisfaction surveys, labeled as consumer satisfaction, customer satisfaction, and patient satisfaction surveys.

What are the key similarities and differences of these surveys?

Which type of survey do you think is the best assessment tool to use, as health care transitions to a consumer-driven market?

Which type of survey would you be least likely to adopt and why?

Answer 1

1.ANSWER

Consumer satisfication survey- it represents one measure that health care providerscan used to understand consumers perspectives

customer satification survey- it is used to understand your customers satisfication levels with your services or experiences. they often use rating scales to measure change over time and gain a deeper understanding of whether or not meeting the customer satisfication

patient satisfication survey -it attempts to translate subjective results intomeaningful,quantifiable and actionable data.it capture self reported patient assessment of multiple touch points during their medical care experience

2.ANSWER

Similarities in satisfication surveys

all the three surveys measure quality measures in a better way, putting satisfication in the context of proven care quality improvement.

D ifferences in satisfication surveys

the method and time management vary in all these surveys

3.ANSWER

Patient satisfication tool is the best assessment tool as a health care transition to a consumer driven market.  Because by conducting patient satisfication surveys, you will be letting your patients know that their option is very important and that their feedback will helpp you o provide quality services . By building up a picture of patient experiences , you will be able to improve the level of healthcare you can offer.

4.ANSWER

Customer survey method is least likely to adopt because there will variation of their response in providing care