Question

discuss the role of business functions and processes in promoting customer satisfaction.

Answer 1

Business functions as well as processes are definable elements of a business. These two elements are made of a number of tasks and action steps. It includes interrelated resources, activities, inputs, and outputs etc.

They are very important to promote or even improve customer satisfaction. There are many business functions that are used to develop communities for customer services. The main activities are carried out by the organization and divided into a number of other functions and processes. They are also essential to yield income and offer proactive service for the customers. By personalizing these processes and functions, long term relationships can be built with customers. It also helps in creating multichannel support and understanding the complaints and feedback of customers.

By doing so, improvements can be introduced in services and products. This ultimately leads to customer satisfaction.