Question

In most organisations customer satisfaction is one of the top priorities. As such attention to customers is necessary for success. Briefly describe the four dimensions of high performance that customers expect companies to deliver through effectively managing and running their business operations

Answer 1

In order to success any organization it must satisfy all the needs of its customers without them organization can't survive in the market. It is a measurement how customers are happy with the products, services and capabilities of a company. Timely surveys from the customers regarding company products and services helps to make changes in products making. Proper feed back from the customers is also essential to satisfy the customer.

EXPECTATIONS OF CUSTOMERS FROM THE COMPANY

During these days customers are more knowledgeable and critical than ever before. For this organizations has to understand their changing needs and demands. It should introduce strategies to protect customers attention towards the company products, services.

Customer expect from the product, service or organization expectations are created in their minds by their personal experiences, and what they have learned combined with the preexisting experience and knowledge.

Reviews and word of mouth

The Internet is a magnificent research tool so you can expect your customers to carried out research before making their purchase. And they notice the opinion of the people who used your products. You need to aware of what's being said .

COMMUNICATE CLEARLY AND HONESTLY

Your customers expectations will have been influenced by what they have read and possibly seen. Since you have complete control over how you communicate with your customers you should ensure that information you provide is clear, consistent, complete and honest.

ALWAYS FOLLOW UP

Customer experience can be greatly influenced by weather or not an organization follows up after an initial contact. Ex if a customer contracted a service deck via phone or online chat and resolution to the issue was provided this should be followed up possible via mail to confirm the recommendations provided and that the solution was successfull

Price

How much company charges for a product or service from​​​​​​ the customer. Customer wants only fair price for products or service while he purchasing low price will draw many customers

QUALITY

The products or services whatever offered by company must be standard in terms of quality

No matter how much they paid for that they expect quality  

C