What is the "Cost of Poor Quality", and what role does it play in the company-wide...

What is the "Cost of Poor Quality", and what role does it play in the company-wide assessment of quality?

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Expert Solution

Cost of poor quality are those costs which will become zero or very minimal if company is able to make its process, polices, tool and systems to perfect. When we think from profit point of view cost of poor quality can be so much for the company that it can lead the product growth from 100% to 0%, yes, that is the cost. Poor quality of any product or services which company make, can lead to everlasting negative brand image in the bind of customers and next time when customer will go to purchase the product, he/she will think many times before buying.

Cost of poor quality plays a important role in the company wide assessment of quality. When company assess overall quality of company, than the main focus is always on ensuring how company can reduce the cost, what steps they can take from their side to ensure wastage is less. So following "cost of poor quality" helps the company to ensure they dream of perfectness in all the element of production so to ensure cost can be minimized to zero

keosha answered 1 year ago

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