Question

create your own Balanced Scorecard as a city official trying to improve COVID-19 situation.

Make sure to have vision, mission, strategic objectives, strategy map, measures, targets and actions.

The BSC must include some IT objectives or actions.

You can you power point to create the BSC.

Answer 1

Balalanced Scorecard involved four perspectives:

Financial perspective, Customer perspective, Internal Process and Learning and growth perspective.

Perspective	Vision	Mission	Strategic Objective	Measures	Targets	Actions	IT objective or Actions
Financial	More Expenditure on public health,	Create funds to fight against Corona	Applicable insurance policies	Obtaining loans, Accepting donations	To cut down salaries of Govt officials, MLA, Ministers	Expenditure on research, medical, Hospitals	Online accepting funds through UPI, Internet banking
Customer/ People's	Create positive attitude in the minds of people	Cure patients from corona	Provide medical facility to each	Restricting on extensive travelling	Maximum test of suspecteds	Compel for social distancing	People's caring through website, Application, media
Internal	acquisition and availability of medical equipments,	Training to employees	Provide protection to employees	Following orders of authorities	Work with Co operation	preparing policies, rules and compel to follow	Development of website &App. that provides daily reports of patients
Learning &Growth	Building hospitals, medical facilities	Educating people's about COVID 19	Find Vaccine, creating awareness within peoples	Introduction of employees to handle challenge of remote work	Research on medicine, Vaccine	Create planning to handle situation	Aligning IT system with challenge of remote work