Question

In: Computer Science

CRM (Customer Relationship management) What is Sentiment Analysis? What are expert systems? Tree terms Fuzzy Logic,...

CRM (Customer Relationship management)

What is Sentiment Analysis?
What are expert systems?
Tree terms Fuzzy Logic, genetic algorithms and neural networks?

Solutions

Expert Solution

Definitions and understanding of these terms is quite simple but each of them is a complete subject to learn.

Sentiment Analysis: Sentiment analysis is contextual mining of text which identifies and extracts subjective information in source material, and helping a business to understand the social sentiment of their brand, product or service.

example twitter sentiment analysis of tweets

Expert Systems: In artificial intelligence, an expert system is a computer system that has/develops the decision-making ability of a human expert. Expert systems are designed to solve complex problems by reasoning through bodies of knowledge, represented mainly as if–then rules rather than through conventional procedural code.

Fuzzy logic: Fuzzy logic is a form of many-valued logic in which the truth values of variables may be any real number between 0 and 1 both inclusive. It is employed to handle the concept of partial truth, where the truth value may range between completely true and completely false.It is different in the way that it allows values to be more accurate than on or off. While boolean logic only allows true or false, fuzzy logic allows all things in between.

Genetic Algorithms: A genetic algorithm is a heuristic search method used in artificial intelligence and computing. It is used for finding optimized solutions to search problems based on the theory of natural selection and evolutionary biology. Genetic algorithms are excellent for searching through large and complex data sets. At each step, the genetic algorithm uses the current population to create the children that make up the next generation. The algorithm selects a group of individuals in the current population, called parents, who contribute their genes—the entries of their vectors—to their children.

Neural Network : The purpose of a neural network is to learn to recognize patterns in your data. Once the neural network has been trained on samples of your data, it can make predictions by detecting similar patterns in future data.It has the ability to learn , recall and generalize from the given data by suitable assignment and adjustment of weights. The collective behavior of the neurons describes its computational power, and no single neuron carries specific information

Hope you like it


Related Solutions

What is the future Customer Relationship Management (CRM) that Hilton's Hotel will use ?
What is the future Customer Relationship Management (CRM) that Hilton's Hotel will use ?
2. The chapter covers the topics of Customer Relationship Management (CRM) and Decision Support Systems (DSS)....
2. The chapter covers the topics of Customer Relationship Management (CRM) and Decision Support Systems (DSS). Can you explain these concepts2 Please explain using the example of Salesforce enterprise management software, as well. You may refer to the links/resources that I had provided you on Salesforce. (approximately 600 words) please answer it by typing
What is the difference between CRM (Customer Relationship Management and TQM (Total Quality Management) and then...
What is the difference between CRM (Customer Relationship Management and TQM (Total Quality Management) and then how would you use these two techniques to help you grow your business/company? Please describe why a manufacturing company depends on cost accounting to help it record the proper financial transactions?
1. CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS-TOPIC 7 TASK: Create a Template for IT CRM Support Ticket Form...
1. CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS-TOPIC 7 TASK: Create a Template for IT CRM Support Ticket Form 2. COMPONENTS OF IT INFRASTRUCTURE-OPERATING SYSTEM PLATFORMSTOPIC 4 TASK: Fill in the IT CRM Support Ticket Form with Device specifications as below: 1) Device Name 2) Processor 3) Installed RAM 4) Device ID 5) Product ID 6) System Type 7) Storage: -Apps & Features, Documents, Temporary Files 8) Type 1) CMD 2) ipconfig /all get details: a) Physical Address b) IP Address 3. RISK...
Companies are turning to Customer Relationship Management (CRM) to improve their customer focus. List and explain...
Companies are turning to Customer Relationship Management (CRM) to improve their customer focus. List and explain two of the major application components of a CRM system.
1. Describe the difference between operational customer relationship management systems and analytical customer relationship management systems...
1. Describe the difference between operational customer relationship management systems and analytical customer relationship management systems 2. Discuss the difference between tacit knowledge and explicit knowledge and give some examples of each. 3. Discuss management and organization activities necessary to enable information system activities in a knowledge management system. Refer to Figure 11.1 in the text. 4. How is an expert system different from a neural network? 5.Discuss the difference between the classical model of management and the behavioral model...
Explain IKEA's ELECTRONIC customer relationship management ( E-CRM ) capabilities (200words)
Explain IKEA's ELECTRONIC customer relationship management ( E-CRM ) capabilities (200words)
Task: Explain the importance of Customer Relationship Management (CRM) to an international chain of hotels and...
Task: Explain the importance of Customer Relationship Management (CRM) to an international chain of hotels and discuss the reasons why CRM is becoming of increasing importance to organisations (20marks)
DEFINE THE TERM ‘CUSTOMER RELATIONSHIP MANAGEMENT’ AND WHAT HAS IMPACTED THE WAY COMPANIES VIEW CRM OVER...
DEFINE THE TERM ‘CUSTOMER RELATIONSHIP MANAGEMENT’ AND WHAT HAS IMPACTED THE WAY COMPANIES VIEW CRM OVER THE PAST 15 YEARS
customer relationship management (CRM) system: What value does the system contribute to organisational efficiency and effectiveness?...
customer relationship management (CRM) system: What value does the system contribute to organisational efficiency and effectiveness? Does the system provide enough value to warrant the cost? Are there cost reduction measures that should be investigated?
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT