Question

1. CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS-TOPIC 7 TASK: Create a Template for IT CRM Support Ticket Form

2. COMPONENTS OF IT INFRASTRUCTURE-OPERATING SYSTEM PLATFORMSTOPIC 4 TASK: Fill in the IT CRM Support Ticket Form with Device specifications as below: 1) Device Name 2) Processor 3) Installed RAM 4) Device ID 5) Product ID 6) System Type 7) Storage: -Apps & Features, Documents, Temporary Files 8) Type 1) CMD 2) ipconfig /all get details: a) Physical Address b) IP Address

3. RISK ASSESSMENT-TOPIC 8 TASK: Determines level of risk to firm if specific activity or process is not properly controlled. Print Screen and attach to the IT CRM Support Ticket Form: - 1) Virus & threat protection 2) Firewall & network protection 3) Device security 4) Device performance and health

4. SYSTEMS DESIGN-TOPIC 9 TASK: Redesign the Process for Information Systems Help Desk.

Answer 1

As Mnetioned in the question: Done 3 parts

1. Created Form for IT CRM Support ticket with the given fields and attached screenshots for the same

2. Attached Screen shots of  Risk Assessment :

REF/ID	RISK TYPE	ASSET	RISK DESCRIPTION	RISK SEVERITY	RISK LIKELIHOOD	INTERNAL IMPACT	USER IMPACT	TRIGGER	MITIGATIONS / WARNINGS / REMEDIES
		EXTERNAL		ACCEPTABLE	IMPROBABLE	LOW	MEDIUM
		INSIDER		TOLERABLE	POSSIBLE	MEDIUM	HIGH
		TRUSTED INSIDER		UNDESIRABLE	PROBABLE	HIGH	EXTREME
				INTOLERABLE	PROBABLE	EXTREME	LOW

3. Created Form for IT Support Ticket and attached screenshots for the same: