Question

Describe a work or personal experience or if you have not dealt with a global negotiation, you may locate an article that deals with one of these techniques and describe it.

How would you handle it differently?

Which of the strategies do you believe is the most important and why?

Your initial response should be 200 to 300 words in length, include two academic sources that are properly cited, and is due by the end of the fourth day of the workshop.

Answer 1

A personal experience where the teacher delivered negative news in a situation of conflict is related to the group conflict we had in our team. One person was not interested in being part of our team as she felt her views were not considered important. She complained about us last minute to the teacher to let her make an individual presentation. There was heated argument amongst few team members of our group in front of the class before the presentation. The teacher broke the news that our marks will be deducted for not maintaining class decorum. The teacher was not even ready to listen to the entire story or solve the issue. All she did was punish students by deducting their scores.

It would have been useful to handle the situation effectively by speaking to the students in the group regarding the actual problem. The discussion of the underlying problem would have saved the day. The action of deducting scores for having a conflict in the first place would create more tension amongst the students. It would make them blame each other and resist each other. The situation could have been handled properly by encouraging discussion and positively encouraging the students to work together.

Yes once I had to register a complain regarding Pizza hut letout which was always kept close in a week stating that the oulet was undergoing cleaning process. I was suprised that cleaning is just a day to day activity and will it affect the customers having food.

So i loged a complaint stating this incident to the customer care of Pizza hut detailaing about this outlet.

I received a response mail within 24 hours but they said sorry and we regert and said if you fill in the feed bak form you will be given a complement. But am yet to receive it.

So if I was a Customer care executive I would have handled the issue differently and esclated it to the higher officals and would have given the reason for the shop closure.

I would have not given false promise and cheated the customer