Question

In: Operations Management

Provide examples of each of the eight types of waste described in this chapter for the...

Provide examples of each of the eight types of waste described in this chapter for the following service operations:

Types of wastes: Waste resulting from overproduction, setup time, processing time, waiting time, transportation, movement, inventory, poor quality

1. A supermarket

2. A campus cafeteria

3. A library

4. A dentists office

Expert Solution

1. Supermarket

overproduction: extra packing done at checkout counter for the already packed items taken by customer

setup time: time taken to arrange the items on the shelves

processing time: time taken to cut a piece of meat and pack and give to customer

waiting time: customers waiting at checkout counter

transportation: goods being moved from storages to shelves

movement: customer movement from one point to another

inventory: inventory of several items kept in storage areas apart from the shelves

poor quality: items that are past their shelf life or not of good quality not discarded

2. A campus cafeteria

overproduction: a particular item (cereal, etc) prepared and kept in large qty not being taken by students

setup time: time taken to arrange the different food items

processing time: time taken to make a cup of tea or coffee

waiting time: students waiting in a queue

transportation: food moved from kitchen to serving area

movement: students moving from serving area to sitting area

inventory: inventory of several perishable items stored by cafeteria

poor quality: items that are past their shelf life or not of good quality not discarded

3. A library

overproduction: too many covers and labels put on books that are not required

setup time: time taken to arrange the books on several shelves

processing time: time taken to put a label on books to store them in some order

waiting time: students waiting to get the books issued

transportation: movement of books by librarian from storage area to library shelves

movement: students moving in library to browse books

inventory: inventory of large number of books kept in the library

poor quality: old books with torn and worn out pages

4. A dentists office

overproduction: the instruments being packed and kept with too much effort and packing stuff

setup time: time taken by the assistant at the office to arrange the instruments required for a dental procedure

processing time: time taken by the assistant to clean the instruments

waiting time: patients waiting to meet the dentist

transportation: movement of equipment from storage area to dentist room; or within the room

movement: patients moving from waiting area to treatment room

inventory: inventory of medicines and disposable instruements kept by the dentist

poor quality: bad quality of aprons/other instruments being used by the assistant/doctor

keosha answered 4 months ago

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