Question

Describe the four basic types of conflict and provide examples of each in a health care environment. For each of the types of conflict, provide a type of negotiation that can be utilized effectively for resolution. Explain why you feel that each is the best type of negotiation in relation to the given conflict.

Answer 1

Conflicts in healthcare system

Healthcare is extremely complex field, having a key target of improving the health of patients & their communities by utilizing its best resources in best way.

But at the same time there are chances of so many conflicts at the work place that is but obvious.

Hence there is need of high negotiation in this area as there are leadership, power, and other conflicts, therefore by a proper conflict management; healthcare professionals may improve the quality of their professional practice, relationships in their working environment.

Furthermore it can be by adopting various conflict management concepts and principles as well as Strategies for effective negotiation it can be solved.

What is Negotiation?

Problems can arise at any place at any time, however, when healthcare professionals disagree on how to achieve that goal.

But it should be solved by adjustment i.e. negotiation which is the best method for conflict management. And it is advisable that during negotiation, healthcare professionals must engage in honest communication with each other.

Moreover conflicts are classified into the following four types:

• Interpersonal conflict refers to a conflict between two individuals.

Type of negotiation: effective communication direct or through proper channel

• Intrapersonal conflict: occurs within an individual.

Type of negotiation: just review your own values and needs

• Intragroup conflict is a type of conflict that happens among individuals within a team

Type of negotiation: a team leader should take initiative for negotiation within team and solve the issues and should tell the competition with others, how to act in team better way

• Intergroup conflict takes place when a misunderstanding arises among different teams within an organization.

Type of negotiation: It should be solved on organization level using meetings and conferences

In my way these are the best methods for conflict management.

How to Resolve Conflicts to develop positive outcomes?

• Avoiding if possible
• Collaborating within organization
• Proper communication at every step
• Compromising at the personal end if possible

Note:

It is not necessary that conflicts are harmful all the time, if we think positively there are so many advantages of conflicts:

The Benefits of Conflict:

• Promote awareness of self and others
• Increase awareness of problems
• Improve preparedness to cope with problems
• Strengthen relationships and improve morale
• Enhance personal growth

Hence conflicts are having both good and bad impact on organization; the important is that it should be resolved on a proper time.