Question

Assume that the CES board of directors has asked you to examine the ERP system implementation process. Please identify:
2.1. Business issues related to ERP system implementation;
2.2. Organizational issues related to ERP system implementation. What would be the best practices for handling those issues?

Answer 1

Let me assume that CES board of directors have asked me to examine the ERP system implementation process, here, there are several business issues that are related to the ERP system implementation, these are as stated below:

• Finding proper ERP software related to particular business or specific Industry requirements, many ERP system implementation could consider generalized view of the all industry, however, each business has distinct level of challenges, so, we need to find correct ERP software or develop more specific applications that could contribute more effectively to the business.
• Business could face issues with strategic engagement, so, aligning such ERP system implementation could not be possible, as business is strategically diverted.
• Implementing such ERP system requires more investment, it also could include significant amount of variable cost and various hidden cost, hence, businesses could face difficult situation to implement such ERP system.
• Business needs to work on several training framework to make functioning of such ERP platform, it could bring another level of challenge in the organizational context.

Now let me discuss about Organizational issues related to ERP system implementation, these issues are as stated below:

• Organizational issues could include internal barriers, cultural issues that could bring up several challenges to implement ERP system.
• There could be conflict regarding views of various stakeholders, their choices, their interest towards the ERP system, some employees may not like even, as they could feel unsecured with such ERP implementation.
• Organization require stringent planning towards implementing such ERP framework, hence, build up robust planning could be another challenging task.

The best practices to handle the issues could be making the organizational system more adaptive towards changes, employees are to be trained to improve their motivation level, they should be helped with managing the change activities, further, organization should create more focus on improving their cultural values, brand image, community engagement, all these could be considered as best practices to handle above mentioned issues.

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