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In: Operations Management

Examine ERP implementation case studies from leading ERP vendors, identify key use cases such as the...

Examine ERP implementation case studies from leading ERP vendors, identify key use cases such as the following, and for each use case evaluate the challenges, successes, and trends associated with deriving business value from an ERP solution. o Improve customer experiences o Enhance employee engagement o Innovate business processes o Optimise business process services o Advance operations and productivity o Realise digital transformation o Empower the workforce with insight o Manage complex, large-scale projects o Transform finance and operations

Expert Solution

ERP CASE STUDY 1; CADBURY- advance operation and productivity

CHALLENGES:- problems related to its production and distribution requirements.

SUCCESS:- reduce overall operating costs, new supply-chain, better production efficiencies throughout its manufacturing chain.

TRENDS;- multi-node resources-management was extended throughout its supply-chain, a complete revamping of existing warehouse, and distribution processes.

ERP CASE STUDY 2; Hershey Candies-

CHALLENGES:- future growth, management problems

SUCCESS:- this case was a failure

TRENDS;- it decided to execute a holistic plan, involving every operating center in the company.

ERP CASE STUDY 3; Nestle-

CHALLENGES:- policy problems

SUCCESS:- consolidation of an outdated accounting structure, better and more efficient communications throughout its supply-chain, and a much more confident workforce.

TRENDS;- integrating ERP across all three of its operating companies; Nestle UK, Nestle SA, and Nestle USA.

ERP CASE STUDY 4; Pacific Gas and Electric -

CHALLENGES:- pre-launch testing

SUCCESS:- this case was a failure

TRENDS;- costly recovery programs, losing public confidence in the company’s brand

keosha answered 1 year ago

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