Question

Write a short research on Process Strategy including the following topic:

1.2 Process Analysis and Design

Answer 1

Process Analysis and design helps to understand the processes of the organization. Process analysis includes following steps:

• Mapping the current process or 'AS-IS' process through flowcharts or other techniques
• Studying the documented processes of the organization to get a detailed overview of each and every process. This also helps in identification of risks, bottlenecks, redundancies and gaps
• Production of baseline analysis of the current process which may lead to cost saving, benefits

Process analysis is one of the most important arsenal of the organization that constantly thrive to improve their processes to achieve higher rates of efficiency. After agreement on process analysis, the process redesign phase starts.

Process analysis provides the accurate and detailed picture of the existing situation of processes and process redesign helps to formulate new, improved and efficient processes.

There are 5 major techniques to assist this:

1. Flowcharts - It is a graphical representation of the process
   • Top Down Flowchart
   • Deployment Flowchart
   • Detailed Flowchart
2. Time Function Mapping - It is a special type of flowchart that plots the responsible parties vs the timeline that helps to identify the time consuming steps
3. Process Charts - It is a workflow chart that records essential features oof situations at work
4. Value Stream Mapping - A series of steps that take us through each step right from the raw material stage till complete development of product. To create the value stream mapping one should follow following steps
   • Product Family identification
   • Current State Value Stream Map Creation
   • Future State Value Stream Map Creation
   • Action Plan Creation
   • Takt Time Calculation
   • Customer Details Drawings
   • Focusing on Flow of Material
   • Addition of the Inventory and Wait times
   • Information Flow Drawings
   • Timeline Addition
5. Service Blueprinting - This techniue focuses on the client and the seller's interaction with the client. Few components of service blueprinting are:
   • Physical Evidence
   • Client Actions
   • Onstage and Backstage contact
   • Support Processes
   • Line of interaction, visibility and internal interaction